How we use your information

Who we are. Sixty Second Reply is run by Will, a sole trader based in Newcastle upon Tyne. Contact: will@sixtysecondreply.co.uk.

What we collect. When you use our contact form or email us: your name, business name, email, phone number (if given) and your message. If we contact your business, we use business contact details that are publicly available.

Why. To reply to you, send up to two follow-up emails if you don't reply, and arrange a call about our service. Our lawful basis is legitimate interests. We never sell your details.

Who helps us. Zoho (email, UK data centre), Hetzner (server, EU) and Anthropic (AI that drafts replies, USA, under its data protection terms).

How long. Enquiry details are kept for up to 12 months after our last contact, or until you ask us to delete them.

Your rights. You can ask to see, correct or delete your information, or ask us to stop emailing you, at any time. Just reply "stop" or email us. You can also complain to the Information Commissioner's Office (ico.org.uk).

Our clients' customers. When we reply to enquiries on behalf of a client business, that business is responsible for your data and we process it only on their instructions.

Last updated 7 November 2026.