Personal reply sent
Newcastle & Gateshead · Trades & local businesses
Every enquiry answered in under a minute.
When someone gets in touch, they get a personal reply in your words straight away, then polite follow-ups if they go quiet. You stay on the job.
The demo is a pretend boxing gym. Send it a question and check your inbox.A real reply written by the system, 47 seconds after the enquiry.
Minute 1
Day 2
Friendly check-in
Day 5
Final, no-pressure nudge
They reply
Follow-ups stop, it's over to you
How it works
Set up once. Then it just runs.
No new app to learn. Your enquiries keep arriving exactly as they do now, and the replies come from your business name.
Your enquiries reach us
Your website form, Checkatrade emails or enquiry inbox send us a copy. It takes about five minutes to set up, and we'll do it with you.
We reply in your voice
Each customer gets a personal answer to their actual question, using only your services, prices and booking details. Nothing made up.
You take it from there
When they reply, it comes straight to you and the follow-ups stop. You only spend time on people who are ready to book.
What you get
Done for you, start to finish.
Instant replies, day or night
Evening and weekend enquiries get answered while you're off the tools.
Polite follow-ups
Two gentle check-ins for people who go quiet, so fewer enquiries slip through the cracks.
Google review requests
Finish a job, tap one link, and your customer gets a friendly review request.
Only your facts
If it doesn't know the answer, it says you'll confirm personally. No made-up prices or promises.
A copy of everything
You see every reply that goes out, so you always know what's been said.
Local and on hand
Set up and looked after by Will, based in Newcastle. Changes to your details are made within two working days.
Founding price · first 5 Tyneside businesses
£97 / month
+ £297 one-off setup
No contract. Cancel any time with 30 days' notice. The monthly fee only starts once you're live.
Get a quick call- Setup of instant replies written in your voice
- Follow-ups at day 2 and day 5, stopping when they reply
- Google review requests after each job
- Connected to your website form or enquiry emails
- Changes to prices, hours or wording whenever you need
- Monitoring, fixes and support from a real person
Questions
Fair questions.
Will it sound like a robot?
No. Replies are short, warm and written in the tone you choose, signed off with your name. Try the demo and judge for yourself.
What if a customer asks something it doesn't know?
It only uses the details you give us. If the answer isn't there, it tells the customer you'll confirm personally. It never invents prices, times or offers.
What happens when a customer replies?
Their reply goes straight to you, and the follow-ups stop automatically. You carry on the conversation as normal.
Do I need to change my website or learn new software?
No. We connect to how enquiries already reach you, usually with a simple forwarding rule or by adding one email to your website form. There's nothing new to log into.
Can I cancel?
Yes. It's month to month with 30 days' notice. There's no long contract.
Is my customers' data safe?
Yes. We sign a data processing agreement with you, use encrypted connections, and only use enquiry details to reply on your behalf. See our privacy notice.
Get in touch
See it work on your own enquiry.
Tell us a bit about your business. You'll get a reply within about a minute, then we'll arrange a quick 10-minute call.
This form runs on Sixty Second Reply, so the reply you get is the product in action.
Prefer email? will@sixtysecondreply.co.uk